Beversbrook Medical Centre

Beversbrook Medical Centre 2022-07-08 Person 5 5 0

I had an annual health care check involving blood pressure check, blood sample , urine sample and weight check, the phlabotomist was excellent and very professional, no waiting time I was called in straight away all in all a very pleasant experience with no problems at all, the reception staff were all very pleasant too.I

Nothing further to add really as the service was excellent.

Beversbrook Medical Centre 2022-07-05 Person 3 5 0

Nurse seen at the practice was lovely but the process of getting an appointment is very long winded and takes a while. Whatever happened to being able to call a practice and make an appointment!

Appointment system should be changed and made easier.

Beversbrook Medical Centre 2022-06-27 Person 1 5 0

On the 18th June I used the System On-Line to request a repeat prescription. To date I have not had a text to say that my prescription is ready for collection. In the OnLine System t says that my prescription is ready to collect! This is 9 days after my request and 7 working days. I have been without my medication for four days. This is not the first time that this has happened with an even greater delay in servicing my repeat prescription request. This is totally unacceptable. The whole system has become unusable since the take-over/merge of Patford House with Beversbrook. Today it took 10 minutes to get through to a receptionist on the telephone after the over long recorded message and left on hold. In your "Meet the Team" slot you talk about quality. Before retirement I was a Quality Manager for a large corporate organization. So far I have not noticed any quality in the Administration of this practice. What actions are you taking to improve the response time to requests, either by telephone or online? Please do me the courtesy of replying to this message.

Permit direct contact with Sutton Benger surgery. Desist from using a call center for all telephone contact. Find out why it is taking so long to fill a prescription request. Find out why i was not notified by text it was ready to collect. Improve the response time for requests.

Beversbrook Medical Centre 2022-06-27 Person 3 5 0

Despite an ongoing issue I have, it took repeated emails (via systmonline) to secure an appointment which happened 5 weeks and 2 days after my first email! I, like many others, remember when you could phone up and get an appointment for an ongoing issue for 3 weeks' time. It's now impossible to make a 'routine' appointment. I dread needing to make another for the same issue in 5/6 months' time. However, for another issue I was seen quickly (after using Doctor Link) and referred to GWH. Also, receiving your appointment via text is not helpful, especially for those who work full time, out of the area, as you can't reply to ask for an early or late appointment and nobody answers the phone (in my experience) anymore either. It seems that there is no consistency or definitive system - certain systems (phone/email/DrLink/Syst. Online) determine when you'll be seen! The lack of human interaction when requesting/getting appointments is not good, in my opinion. I'm not a complete technophobe but it must be awful for those without email and smartphones (yes, I know a few).

Being able to make an appointment for an ongoing issue at a time that suits would be enormously helpful.

Beversbrook Medical Centre 2022-06-10 Person 4 5 0

I was worried due to my previous bad experience in the surgery (even my 4 year old said 'mommy why didn't the doctor do anything to me?'), however, the recent appointment were completely different than what I experienced a month ago. I felt we were in the centre of discussion and was well listened to. Even my 4 year old little felt the difference between the two appointment as he listened and followed the instructions about avoiding strawberry for his benefit after we left.

I would say the client meeds to be focused and listened. Among all my appointment with this surgery, all my experience was satisfying except once with the doctor who treated us as untouchable or as a source of infection although I took mi 4 year old one for sleed disturbance. I would suggest to train doctors to listen to their patient and their worries rather than step by step procedure.